Who is the course aimed at?
Anyone who has to deal with conflict in the workplace. This could be security guards or doormen, but the course content is beneficial to everyone who has face-to-face dealings with people including shop workers and customer services personnel.

What will I be doing on the Conflict Management course?
Some of the subjects covered on this course include:
• Identifying potential conflict
• Dealing with aggression in the workplace
• Diffusing aggression
• Preventing incidents from escalating
• Risk assessment
• Proactive service delivery
• Communication skills
• Self-awareness
* Non-aggressive signaling

Who teaches the course?
The Conflict Management is course is taught by City & Guilds qualified conflict management trainers with real-life experience of dealing withconflict and confrontation.

How long is the course?
One day. Contact time is around 5.5hrs.

How much does it cost?
£95pp. Courses require a minimum number of people to run

The next provisional date for the Conflict Management course is Friday 03 September 2010

Please contact us now to book your place.